job specification

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of project managers, back-end and front-end (UX) architects and other CE professionals. This role provides the opportunity to work for the Microsoft #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact and live. It’s all here, so take a closer look! Together we do what matters.

Key Responsibilities:

• Work with clients and lead Avanade delivery teams in planning, designing, building, testing and maintaining Customer Engagement (CE) solutions.
• Liaise effectively between customers, IT staff and business partners to ensure high quality and timely resolution of customer issues.
• Design conceptual architecture and technical solutions.
• Client management skills and the ability to work with customers to develop and manage an action plan.
• Consulting with external clients on complex projects, including in leadership roles.
• Working with global teams on CE technology implementation and maintenance projects.
• Integration pattern & technologies (REST/SOAP services).
• Client programming (JSON, JavaScript, HTML) and server-side programming (.NET, C# or vb.net).
• Development methodologies (Agile, Waterfall).