job specification

As part of the management of its activity within Barcelone airport, Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopover, customer assistance and punctuality and security of all the operations of Royal Air Maroc.

Key Responsibilities :

• Supervision of services provided to Royal Air Maroc customers in all stages of the passengers circuit and ensure their compliance with RAM quality standards.
• Supervision of assistance organizations and control of services.
• Coordination of the care of passengers in the event of irregularity (transport accommodation, etc.).
• Representation of Royal Air Maroc with local authorities and various stakeholders at the stopover.
• Coordination with the operations control center (CCO) and other operational entities (hotline, hub, etc.)
• Reporting of the stopover activity and reassembled passenger complaints for treatment with the entities concerned.
• Participation in the influence of the brand image of Royal Air Maroc.

Profil sought :

• Training Bac+3 or more in the fields of management, operations, tourism or any other specialty that has given you access to experience in the fiel dot air transport.
• You must justify an experience of minimum 5 years in an airline or at a handler as Duty Officer, supervisors or stopover coordinator Control process, handling operations and regulations relating to dangerous goods .
• You are agile , dynamic and (women /men) in the field with a very large capacity for learning.
• The mastery of English and French in writing and orally is compulsory for holding the post