job specification

We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for?

We are looking for a Genesys Cloud Software Engineer. Our customer is a bank

Work Location: 100% Remote, Spain. With the possibility of going to the Madrid office once a month.

Key Responsibilities:

• Develop and maintain customer experience flows in Genesys Cloud Architect.
• Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services.
• Implement routing logic, automation, and configurations for voice and digital channels.
• Troubleshoot issues, optimize performance, and ensure platform stability.
• Participate in testing, documentation, and deployment activities following development best practices.
• Support continuous improvement of the contact center platform and related processes.
• Takeover of periodical on-call duty (7x24) usually 1 per month.

Mandatory requirements:

• 3-7+ years in contact-center/telephony development or systems engineering
• At least 2 years working specifically with Genesys Cloud or equivalent CCaaS.
• Experience with Jira and Confluence
• English B2+/C1