job specification

✨ Capitole is celebrating 10 years! We are now +1,000 people building an environment where talent is nurtured, recognized, and empowered to grow.

People First : trust, respect, and professional development.

Employee turnover rate of just 13%, well below the industry average.

Cutting-edge projects with global clients and modern technologies.

Tailored training programs: up to €1,200/year per employee.

True flexibility to work your way.

Monthly check-ins and annual 360º evaluations to support your growth.

Private health insurance, flexible compensation, and Wellhub for your overall wellbeing.

Active tech communities to learn and share knowledge.

Amazing team events (yes, we know how to have fun too ).

Interested in joining us? Take a look at this opportunity

We are looking for a Level 2 IT Support Specialist to join a project for a major German automotive client . The role involves supporting internal applications and business-critical processes, with a strong focus on API troubleshooting, log analysis, and incident management .

Main Responsibilities

• Handle incoming incidents and service requests using ServiceNow , including proper triage, resolution, and dispatching to the appropriate team.
• Perform in-depth troubleshooting , analyzing application behavior across multiple layers (front-end, back-end, APIs).
• Review application and system logs using Datadog or similar tools to identify root causes and patterns.
• Test and debug REST APIs using Postman , including library calls and service interactions.
• Work on internal tools related to retail and purchase processes across different markets.
• Document all resolutions clearly in ServiceNow and contribute to internal knowledge sharing.
• Participate in a ticket dispatching rotation within the team, ensuring SLA adherence.
• Bring added value to every ticket — clear documentation, proactive follow-up, and recommendations when possible.

What We’re Looking For

• 2+ years of experience in IT support, functional support, or application support roles.
• Solid understanding of API-based systems , with hands-on experience using Postman .
• Strong troubleshooting mindset and analytical thinking.
• Experience reading and interpreting logs in tools like Datadog (or similar).
• Previous use of ServiceNow or equivalent ticketing systems.
• Excellent communication skills — ability to write clear documentation and collaborate with cross-functional teams.
• Proactive, curious, and adaptable — someone who takes ownership and learns quickly in dynamic environments.
• Experience in retail or e-commerce support environments is a strong plus.

Job Details

• Work Location: 100% Remote
• Working Hours: Monday to Thursday 8.5 hs., Friday 6 hs. Starting in October: extended team rotation covering 07:00–20:00
• Languages Required: English: Fluent. Spanish: Fluent

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The employee will adhere to information security policies:

-Will have access to confidential information related to Capitole and the project they are working on.

-Must comply with the security policies and internal policies of the company and the client.

-Must sign an NDA.