job specification

Service Manager for operations Order to Cash

We are looking for an experienced Service Manager – Order to Cash to support global operations and ensure service stability across SAP and non-SAP environments.

Key Responsibilities

• Manage daily escalations of production issues on a global scale

• Represent OTC interests in projects, ensuring visibility and proper resource allocation

• Stakeholder management for critical projects, incidents, and operational topics

• Oversee day-to-day operations of 4 internal global resources and 3–4 external resources

• Lead regular calls with Global Process Owners and Global Process Leads for approvals and alignment

• Collaborate with Service Managers across other services (ITF, RTR, etc.) to maintain operational stability

• Manage priority small-scale projects to ensure timely and accurate delivery when required

Requirements

• Fluency in English (mandatory)

• Proven Project Management experience

• Experience leading international teams

• Excellent stakeholder management and communication skills across all levels

• Strong SAP SD experience (ECC required, S/4HANA is a plus)

• SAP ITF experience is a plus

• 15+ years of total SAP experience

If this sounds like you, apply now!